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Terms and Conditions

Terms and Conditions for the e-commerce retailer diamondstudio.com

Last updated: August 2023

Warranty

  • Products supplied may vary slightly from the products as depicted on the internet as far as is reasonable and the customer is accepted to check the information of the product accurately in advance before confirming the order (see Section 2 / a of the Terms and Conditions).
  • The vendor can initially choose between demanding warranty through subsequent fulfillment through repair or replacement delivery. The vendor is entitled to refuse the chosen type of fulfillment if it is only achievable at an unreasonable cost and if the other type of fulfillment does not bring considerable disadvantages to the customer.
  • In the case of contractors, the vendor will choose initially a remedy or replacement for our warranty on deficiencies on the product.
  • If the subsequent performance fails, the customer may generally demand either a reduction in the remuneration or cancellation of the agreement (withdrawal). In the case of minor defects, the customer shall have no right of rescission-considering their mutual interests.
  • In all cases of claims for damages against the contract partner, instead of the performance of the delivery or service, the customer shall demand compensation for wasted expenditure which are entered into by the customer in reliance on receipt and which the customer is allowed to make.
  • If the customer claims for compensation of damages, the limitation of liability in Section 11/a of these terms and conditions applies.
  • The Customer's rights in the event of defects require that the customer has properly met his examination and notification obligations. 
  • The Customer's rights in the event of defects require that the customer has properly met his examination and notification obligations. 
  • Contractors, in particular, are required to report obvious defects in products supplied as soon as possible within two weeks of receiving the products; failure to do so will render the warranty invalid. Punctual dispatch of the defective products, or prompt notification that the products are defective, will be accepted as a valid claim as long as this is done prior to the deadline. 
  • The contractor is responsible for making all the necessary notifications and, in particular, for noting details of the defects and the date on which they occurred, and for reporting the damage in a timely manner.
  • If the buyer is a contractor, the manufacturer's trade description of the product shall be the only criteria for establishing whether the quality of the products meets with the required standards. No other public statements, testimonials or advertising by the manufacturer will be acceptable as contractually binding descriptions of the products.
  • If the buyer is a contractor, the manufacturer's trade description of the product shall be the only criteria for establishing whether the quality of the products meets with the required standards. No other public statements, testimonials or advertising by the manufacturer will be acceptable as contractually binding descriptions of the products.
  • The warranty period for the customer is 2 years after the delivery of the products. That two years warranty period does not apply if the customer is intentionally or grossly negligent in taking due care of the products. The above liability restrictions do not apply in the case of losses arising from fatality, physical injury or damage to health.
  • The vendor does not make any legally binding guarantees with the customer unless otherwise expressly agreed. Manufacturer`s guarantees remain unaffected.
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Terms & Conditions

Whites Diamond's Terms and Conditions Whites Diamond provides products available on the Whites Diamond website and in our physical stores, all subject to the following Terms and Conditions. Prior to using any of our websites or making a purchase from us, we kindly ask you to carefully review these Terms and Conditions, as well as our Privacy and Cookie Policies. These Terms and Conditions are applicable to your use of any Whites Diamond website and to any products you acquire from them. This applies regardless of how you access the website, including via various technologies or devices, whether you are at home, on the go, or in our physical store locations. Please note that we retain the right to update these Terms and Conditions at any time. Should any updates pertain to your use or purchases, we will notify you through written communication, such as email, and update this page accordingly. The headings used in these Conditions are purely for your convenience and do not alter the interpretation of the content. We strongly recommend that you print and retain a copy of these Terms and Conditions for your future reference.