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Terms and Conditions

Terms and Conditions for the e-commerce retailer diamondstudio.com

Last updated: August 2023

Transfer of risk

With regard to the customer: 

  • The customer is responsible to check the delivered product(s) immediately upon delivery to determine compliance with the order. 

  • If there is any discrepancy, the customer should not accept the package and should describe any defects (i.e. evidence of tampering, damaged product, missing products or items, or products different than those ordered and/or indicated in the shipment document) in writing directly on the statement taken by carrier. 

  • Keep in mind that the risk of accidental loss of, or accidental damage to, the object purchased - including during forwarded transactions - is transferred to the customer the moment the object is handed over.

With regard to contractors:

  • The risk of accidental loss of, or damage to, the products are transferred to the contractor upon handover, or, in the case of forwarded transactions, when the products are handed over to the carrier, freight, or to any other party charged with executing the shipment.

  • A refusal by either the customer or the contractor to accept delivery of the object will, nevertheless, be regarded as a handover.

  • After the process of placing your order including the product detail page and checkout page, the product price indicated in the confirmation e-mail you will receive does not include the custom fees (if any) applied on exports and imports in your country. 

  • Placing an order confirms an unconditional agreement to the term that the customer is responsible for paying any additional fees.

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Terms & Conditions

Whites Diamond's Terms and Conditions Whites Diamond provides products available on the Whites Diamond website and in our physical stores, all subject to the following Terms and Conditions. Prior to using any of our websites or making a purchase from us, we kindly ask you to carefully review these Terms and Conditions, as well as our Privacy and Cookie Policies. These Terms and Conditions are applicable to your use of any Whites Diamond website and to any products you acquire from them. This applies regardless of how you access the website, including via various technologies or devices, whether you are at home, on the go, or in our physical store locations. Please note that we retain the right to update these Terms and Conditions at any time. Should any updates pertain to your use or purchases, we will notify you through written communication, such as email, and update this page accordingly. The headings used in these Conditions are purely for your convenience and do not alter the interpretation of the content. We strongly recommend that you print and retain a copy of these Terms and Conditions for your future reference.