Terms and Conditions
Terms and Conditions for the e-commerce retailer Diamond Studio.com
Last updated: August 2023
Privacy Policy
Please read the full text of our Privacy Policy, which is hereby summarized, carefully before using this website. When you submit information to or through the Site, you are consenting to the collection, processing, and retention of your information as described in the Privacy Policy.
Diamond Studio processes your personal data in accordance with the requirements of (EU) 2016/679 - General Data Protection Regulation (GDPR), EU-U.S. Privacy Shield framework as well as the current domestic Data Protection legislation.
Categories of Personal Data that Diamond Studio processes
- Your contact information
- names
- postal address
- mobile or phone number
- email address
- IP Address
- Purchase details including the payment method and transaction number
- History of your order
- Customer service information - all kinds of communication and correspondence between you and our customer service department.
- In exceptional circumstances, you may be required to provide us with additional details of your ID card, in order to certify your identity.
In a limited number of cases, we can invite you to provide us your photos, videos or others in case you declare your desire to participate in one of our draws, campaigns or other events.
Diamond Studio reserves the right to send to all its customers an invitation to participate in satisfaction surveys. Participation is always optional.
Diamond Studio does not process or store data from your bank cards or other financial instruments.
Lawfulness of processing
Diamond Studio processes your personal data, necessary for the performance of your contract. Diamond Studio processes your personal data necessary to comply with the requirements of tax, financial or other domestic legislation.
We process your personal data for the following purposes:
- For the purpose of accurate and correct execution and delivery of your order.
- For the purpose of clear and accurate communication with you about the status of the order.
- For the purpose of customer satisfaction and loyalty programs
- For the purpose of the requirements of tax and accounting legislation - to declare and count our sales.
- In exceptional circumstances, Diamond Studio may process additional identification information of yours in order to avoid financial fraud or identity theft.
- As an exception, Diamond Studio can process additional data such as photos, videos, and other media, for the purposes of various campaigns or lotteries, only in the cases when customers participate in these events.
- In order to be able to send our newsletter and promotional materials, only in cases when customers give their consent for that.
Time period for which your personal data will be stored:
Diamond Studio stores your personal data, that you have submitted during your account registration on our Site, as long as your account remains active.
Diamond Studio stores your personal data during the production and delivery of products as well as the time period specified in the Return Policy for the possible returns and product warranty, but not longer than 2 years or longer than the time of warranty.
In case that we require additional data to verify your identity, we will store these data until the legal requirement to keep these data is no longer in place.
In the case of collecting personal data for the purposes of a particular campaign, lotteries and any other promotions, the period of processing shall be specified in every case, and the participants shall be informed thereof.
Potential recipients of your personal data:
Diamond Studio does not provide your personal data to third parties unless legally required to do so or except for the operational necessities listed below:
Diamond Studio provides your name, address, and phone number to the courier company that delivers your product.
In exceptional circumstances, Diamond Studio may confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.
Diamond Studio transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.
Your rights as a data subject - at any time you have the right to:
- Get access to your personal data that Diamond Studio processes, also to receive a copy of them
- To ask the erasure of personal data concerning you (the right to be forgotten ) if you believe that it is no longer necessary for the purposes for which it was collected or processed. Please note that this right cannot be exercised in the event that a special law expressly provides for a fixed term to be retained.
- To ask for rectification of inaccurate personal data in cases where they do not correspond to the truth.
- To exercise one of the above rights, simply send us an e-mail message with your request on our contact page or an email to contact@diamondstudio.com. We will answer you in a short time.
- At any time in which you are concerned that your rights are violated, you have the right to lodge a complaint with a supervisory authority, which is noted below.
Our recommendations to you regarding your personal data protection:
- Keep your password secure and do not share it with third parties.
- If you are using a public computer (in a library or Internet cafe), always make sure you log out of your account before turning off the computer.
- Diamond Studio guarantees that we don't contact any third parties other than the ones mentioned in this privacy policy, regarding your order.
- Diamond Studio guarantees that we do not require our clients to disclose their password for the usage of the website. Diamond Studio does not require our clients to disclose data from their bank accounts or other financial instruments. Any such request made to you by phone, chat or email should be ignored.
- If someone has addressed such a request to you, please contact and inform Diamond Studio immediately.
How do we protect your Personal Data?
Diamond Studio assures that we have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use.
Diamond Studio has adopted its own internal ethics rules for the processing of personal data, and our employees have gone through special training on the principles of the Right to protection of personal data and the basic obligations of companies in relation to GDPR
We secure our website and other systems by the use of technical and organizational measures against the loss, destruction, access, modification or distribution of your data by unauthorized persons. Despite the regular checks, complete protection against all threats is not possible.