If the vendor cannot meet the preliminary delivery date, he shall inform the customer in due time. In case of disruptions to the business operations of the vendor, which he is not responsible for, or disruptions to subcontractors, the delivery time shall be extended in accordance with the length of the disruption.

The customer has the right to withdraw from the contract without giving reasons, by returning the products and submitting Return Order Form to the vendor within a period of 60 days after receiving the products if the conditions in Return Policy are met. However, exceptions apply to the products which have been produced according to customer specifications or which have been tailored to a customer's specific requirements.

The period begins upon receipt by the vendor of the customer's written instructions to cancel the order (in the case of a single order being delivered in a number of separate parts, the period does not begin until receipt of the first part of the delivery) and not before vendor have met their information responsibilities and other legal obligations.

For the withdrawal to be carried out without delay, it is sufficient to send your request and the products within the given time.

The withdrawal should be addressed to:

diamondstudio.com
Phone: 1.866.942.6379
Email: contact@diamondstudio.com

(b) Consequences of Withdrawal

To conclude a successful withdrawal, any products or funds which have changed hands between the two parties in the course of the transaction must be returned, and any benefits gained (e.g. interest) are to be handed over.

Should the customer be unable to return the products, or be able to return only part of them, or return them in a damaged condition, the customer will be obliged to compensate the vendor for the full replacement value of the products if the customer used the purchased item contrary to the good faith, or personal profit in an incompatible way and will not affect the validity and effectiveness of the right to revoke compromised. No compensation will be demanded products that have been used for the purpose for which they are intended.

The cost of return shipment must be charged by the customer. The vendor cannot accept the return shipment in case the package is unstamped or insufficiently stamped.

The vendor must start processing the customer’s return within 2 ñ 4 business days after receiving the product. The vendor will arrange for items that cannot be sent by post to have them collected.

The vendor must meet obligations to refund payments within 30 days of the declaration of a withdrawal being sent or within 30 days after the products being returned.

The vendor has sole discretion in determining whether the products are in original condition when returned to Diamond Studio.

The vendor shall not be responsible or liable if any products the customer wishes to return is lost, misdirected or delivered late; therefore, the customer has to bear the risks of the shipping chosen.

The right of return does not apply to the following products:

Products that have been produced to customer specifications or tailored to specific requirements are not suitable for sending back.

Diamond Studio

Terms and Conditions