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Diamond Studio

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!


Last updated: Feb 2025

What kind of packaging do you use for shipping?

We use extremely safe packaging for shipping your items, we also make sure all our packages are fully insured for your peace of mind.

Do you offer gift wrapping services?

Yes, we can offer gift wrapping services, please send us an email after you have paid to contact@diamondstudio.com and include your name and order number for us to better assist you with that.

Can I include a personalized message with my gift?

Yes, we can offer a personalized note, please send us an email after you have paid to contact@diamondstudio.com and include your name and order number for us to better assist you with that.

Do you label your packages with your company name on them when you ship?

No, we do not put our company name on the return shipping address, we use a 3rd party logistics company to ship our packages so that our address and company name is not visible on the package's return address.

Terms & Conditions

Whites Diamond's Terms and Conditions Whites Diamond provides products available on the Whites Diamond website and in our physical stores, all subject to the following Terms and Conditions. Prior to using any of our websites or making a purchase from us, we kindly ask you to carefully review these Terms and Conditions, as well as our Privacy and Cookie Policies. These Terms and Conditions are applicable to your use of any Whites Diamond website and to any products you acquire from them. This applies regardless of how you access the website, including via various technologies or devices, whether you are at home, on the go, or in our physical store locations. Please note that we retain the right to update these Terms and Conditions at any time. Should any updates pertain to your use or purchases, we will notify you through written communication, such as email, and update this page accordingly. The headings used in these Conditions are purely for your convenience and do not alter the interpretation of the content. We strongly recommend that you print and retain a copy of these Terms and Conditions for your future reference.