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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

Last updated: Feb 2025

I cannot find my question.

If you cannot find help for your question, please feel free to contact our live customer service or email us at contact@diamondstudio.com and one of our customer service representatives will assist you.

I'm interested in purchasing but I have a some questions

Thank you for contact us, if the live chat is currently offline please send us a message at contact@diamondstudio.com and we will do our best to assist you with answering your questions.

Are you a drop shipper?

No, we're a manufacture of jewelry and are fully independent.

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Terms & Conditions

Whites Diamond's Terms and Conditions Whites Diamond provides products available on the Whites Diamond website and in our physical stores, all subject to the following Terms and Conditions. Prior to using any of our websites or making a purchase from us, we kindly ask you to carefully review these Terms and Conditions, as well as our Privacy and Cookie Policies. These Terms and Conditions are applicable to your use of any Whites Diamond website and to any products you acquire from them. This applies regardless of how you access the website, including via various technologies or devices, whether you are at home, on the go, or in our physical store locations. Please note that we retain the right to update these Terms and Conditions at any time. Should any updates pertain to your use or purchases, we will notify you through written communication, such as email, and update this page accordingly. The headings used in these Conditions are purely for your convenience and do not alter the interpretation of the content. We strongly recommend that you print and retain a copy of these Terms and Conditions for your future reference.