Made new for you. Estimated arrival: 2–2½ weeks from ordering.
Every item is custom made to order, brand new for its customer. Allow approximately 2 to 2½ weeks from ordering for your piece to arrive. This estimate includes production and delivery; it is not a guaranteed delivery date.
Worldwide shipping is free. Shipments are insured in transit and require a signature at delivery. We typically use FedEx or EMS, depending on destination. A physical delivery address is required; we cannot ship to PO boxes or APO addresses.
Ask the studio to confirm your required arrival date before ordering. Production, destination, carrier service and customs can affect the estimate. Tracking is provided when your order ships.
Orders outside the United States may be subject to local taxes, customs charges or duties. Check the requirements for your destination before ordering.
60-day returns on every item, including made-to-order and engraved pieces.
Every item has a 60-day return period after delivery. This includes standard catalog designs, made-to-order pieces, engraved items and other customizations. A sale price or an accepted offer does not remove your return period.
Contact us before shipping your item back. Include your name and order number so we can provide return instructions. Keep the original packaging and any included documentation. Email contact@diamondstudio.com.
After your return is received and inspected, approved refunds go back to the original payment method. Contact the studio for return shipping instructions and any applicable costs before sending your jewelry.
Contact the studio with your order details and a description of the issue for warranty or aftercare help. The return period also applies to customized items. For loss or theft, consider separate jewelry insurance.
You can reach us through live chat when a representative is online, or email contact@diamondstudio.com. Email replies typically take 12 to 24 hours.
Yes. Email contact@diamondstudio.com with a link to the item or diamond you are considering, and we can help provide additional photo or video information when available.
We usually communicate through live chat or email so every detail about your order is documented clearly. If a phone call is needed, email contact@diamondstudio.com with your phone number and one of our managers can arrange a call.
Contact us as soon as possible at contact@diamondstudio.com and include your name and order number. We will help if the order has not moved too far into production. Please allow 12 to 24 hours for a response.
Yes. We can help with maintenance such as rhodium plating, tightening stones, resizing, inspections, and general service. For some services, local care may be safer because mailing jewelry back and forth requires proper insurance. If you would like Diamond Studio to help, email contact@diamondstudio.com and include your name, order number, and the service you need.
695.00 USD
Our thank-you gift with every order of US$3,000 or more: a pair of round brilliant lab-grown diamond stud earrings, 0.50 carat total weight, set in 14K white gold with secure screw backs.
The studs are added to your bag automatically once your order reaches US$3,000 and arrive with your jewelry. Not sold separately.
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