Diamond Jewelry FAQ

Introduction

Customer help Diamond Jewelry FAQ Reviewed by Diamond Studio Education Team | Last updated June 2026 Answers to common questions about Diamond Studio, lab grown diamond engagement rings, online ordering, certification, shipping, sizing, care, warranty support, and how to compare diamond jewelry with confidence. Shop rings Contact support

About Diamond Studio

Diamond Studio is an online-first fine jewelry store focused on customers across the United States, with worldwide shipping available where supported. We ship from New York City and do not operate a public retail storefront. Our role is to help customers compare lab grown diamond jewelry online and choose pieces that fit their style, budget, timeline, and daily wear needs.

Quick facts

Online-first store Orders and support are handled online. Diamond Studio is not a public retail storefront and does not use a local-store address in customer-facing positioning. United States focus The primary market is the United States. Worldwide shipping may be available depending on product, destination, carrier availability, and checkout settings. Ships from NYC Orders ship from New York City. Delivery timing depends on the item, customization, production timeline, destination, and selected shipping method.

Ordering online

Buying diamond jewelry online works best when the product page clearly answers what the piece is, what diamond or gemstone details are included, what metal is used, what documentation applies, and how the order is fulfilled. Before checkout, review the product title, images, metal color, ring size, center stone details, side stone details, total carat weight, shipping timing, return policy, and support options. Question What to check Why it matters Is the diamond lab grown?

Look for the product description, certificate details, and any lab grown disclosure. Origin affects price, documentation, resale assumptions, and buyer preference. What size should I choose? For rings, confirm ring size before ordering. For earrings, bracelets, and necklaces, review dimensions and length. Fit affects comfort, return handling, resizing, and delivery timing. What is included? Check whether the item includes grading documentation, appraisal paperwork, packaging, warranty support, or care information.

Clear inclusions help avoid surprises after delivery. How soon will it ship? Review item availability, production timing, customization details, and shipping method. Engagement rings, custom pieces, and special orders can require extra lead time.

Lab grown diamond questions

Are lab grown diamonds real? Yes. Lab grown diamonds have the same carbon crystal structure as mined diamonds and can be graded for cut, color, clarity, and carat weight. Are they the same as moissanite? No. Moissanite and cubic zirconia are different materials. A lab grown diamond is diamond material grown above ground. Do they need grading reports? For higher-value purchases, grading reports are strongly recommended because they document identity, measurements, color, clarity, and other diamond details.

Lab grown vs natural IGI vs GIA Buying guide

Certification, pricing, and product details

Many lab grown diamonds include grading reports from respected laboratories such as IGI or GIA. Product pages should identify the diamond shape, carat weight, color, clarity, cut details when available, metal type, setting style, price, availability, and shipping expectations. If a detail is not clear, contact support before ordering. For round diamonds, review cut grade in addition to color, clarity, and carat weight. For fancy shapes, review images or video for bow-tie, symmetry, outline, and face-up size.

For emerald and asscher shapes, clarity can matter more because inclusions are easier to see. For rings with pointed or cornered diamonds, make sure the setting protects vulnerable edges. For custom-style orders, confirm production timing and any approval steps before checkout.

Shipping, returns, warranty, and care

Shipping and return terms can vary by item, customization level, destination, and order timing. Review the current product page and policy pages before purchase. For fine jewelry, keep documentation, inspect the item soon after delivery, avoid harsh chemicals, and contact support if a setting, stone, clasp, or sizing concern needs attention. Shipping Diamond Studio focuses on US customers and may offer worldwide shipping where available.

Orders ship from New York City. Returns Check the current return policy before ordering, especially for resized, engraved, custom, made-to-order, or final-sale items. Care Clean diamond jewelry gently, store pieces separately, avoid impact, and schedule inspection if prongs, clasps, or stones feel loose.

Helpful buyer guides

These guides explain the decisions that usually matter most before buying diamond jewelry online: origin, shape, certification, color, clarity, carat weight, sizing, care, cost, and timeline. Shapes and cuts Color and clarity Sizing and care Cost and timeline

Diamond jewelry FAQ

Is Diamond Studio an online store? Yes. Diamond Studio is an online-first fine jewelry store. We do not operate a public retail storefront. Where does Diamond Studio ship? Diamond Studio focuses on customers across the United States and offers worldwide shipping where available. Orders ship from New York City. Are lab grown diamonds real diamonds? Yes. Lab grown diamonds have the same carbon crystal structure as mined diamonds and can be graded for cut, color, clarity, and carat weight.

Do Diamond Studio products include certification? Many lab grown diamonds include grading reports from respected laboratories such as IGI or GIA. Check the product page or contact support for item-specific documentation. Can I get help choosing a ring? Yes. Diamond Studio support can help with diamond shape, setting style, metal color, ring size, budget, timeline, shipping, returns, warranty, and care questions. Do you have a showroom or public storefront?

No. Diamond Studio is positioned as an online-first store. We ship from New York City, but we are not a local public storefront. What should I check before buying an engagement ring online? Review the diamond details, grading report, setting style, metal, ring size, production timing, shipping, return policy, warranty support, and care instructions. How do I choose a diamond shape? Start with the look you prefer, then compare brightness, face-up size, symmetry, bow-tie visibility, clarity needs, and whether the setting protects the stone.

How should I care for diamond jewelry? Clean it gently, store pieces separately, avoid harsh chemicals or heavy impact, and have prongs, clasps, and settings checked if anything feels loose.