60-day returns
60-day returns on every item, including made-to-order and engraved pieces.
60-day returns
Every item has a 60-day return period after delivery. This includes standard catalog designs, made-to-order pieces, engraved items and other customizations. A sale price or an accepted offer does not remove your return period.
Start your return
Contact us before shipping your item back. Include your name and order number so we can provide return instructions. Keep the original packaging and any included documentation. Email contact@diamondstudio.com.
Refunds
After your return is received and inspected, approved refunds go back to the original payment method. Contact the studio for return shipping instructions and any applicable costs before sending your jewelry.
Care & warranty support
Contact the studio with your order details and a description of the issue for warranty or aftercare help. The return period also applies to customized items. For loss or theft, consider separate jewelry insurance.