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Return Policy and Warranty

We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Diamond Studio. 

Last updated: August 2023

We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Diamond Studio. If for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 60 days from the delivery of your order, under the condition that your item meets the return conditions.

Please read this page carefully prior to returning your item.

Withdrawal (Refund)

Your return must meet all conditions below to be eligible for a full refund:

  • The Item has not been worn and does not show any signs of use including but not limited to scratches, dents, stains or any other flaws.

  • The original product seal is intact and has not been removed. (All non-engraved and engraved products are sent with a black string hang-tag attached to them. Please make sure that it has not been removed.)

  • Your return parcel includes all complimentary items such as the original gift box, certificates, and other promotional items.

  • The product has previously not been resized or modified.

  • The product is not a special order that has been designed and/or produced to customer specification.

  • The product doesn't include diamonds purchased as part of GIA certification.

  • The product has been returned to Diamond Studio within 60 days from the delivery of your order.

We will credit your original payment method, excluding delivery charges. Please note that it can take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.

Items purchased by using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred over someone else or used for services such as express shipping or resizing fee.

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Terms & Conditions

Whites Diamond's Terms and Conditions Whites Diamond provides products available on the Whites Diamond website and in our physical stores, all subject to the following Terms and Conditions. Prior to using any of our websites or making a purchase from us, we kindly ask you to carefully review these Terms and Conditions, as well as our Privacy and Cookie Policies. These Terms and Conditions are applicable to your use of any Whites Diamond website and to any products you acquire from them. This applies regardless of how you access the website, including via various technologies or devices, whether you are at home, on the go, or in our physical store locations. Please note that we retain the right to update these Terms and Conditions at any time. Should any updates pertain to your use or purchases, we will notify you through written communication, such as email, and update this page accordingly. The headings used in these Conditions are purely for your convenience and do not alter the interpretation of the content. We strongly recommend that you print and retain a copy of these Terms and Conditions for your future reference.
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