Customer Care
Shipping Policy
Diamond Studio ships jewelry with care, tracking, and order review. Delivery timing depends on product availability, customization, production needs, and carrier handling.
Questions about a Diamond Studio order, policy, or jewelry choice? Our team can help you review the details before you move forward.
Contact SupportSome jewelry may require production, sizing, inspection, or final quality review before shipment.
Tracking is provided when an order ships, where available.
High-value shipments may require signature, verification, or additional carrier safeguards.
Processing and handling
Before shipment, orders may go through payment review, sizing, production, inspection, packaging, and documentation checks. Custom and made-to-order pieces can take longer.
Tracking and delivery
When tracking is available, it will be provided after shipment. Carrier timelines can vary by destination, weather, holidays, and service interruptions.
Shipping safeguards
Fine jewelry may require signature or delivery verification. Please use a secure shipping address where someone can receive the package.