Customer support
Diamond Studio Upgrade Program
This page explains how Diamond Studio reviews upgrade requests for eligible diamond purchases. Upgrade availability can depend on the original item, documentation, condition, current inventory, and support approval.
Last updated June 2026
Upgrade requests are reviewed case by case and may not be available for every item, setting, diamond, or order type.
Original order details, grading reports, appraisals, and item condition may be required before an upgrade can be considered.
Damage, missing documentation, altered items, or mismatched stones can affect whether credit or upgrade options are available.
How Upgrade Requests Work
Contact support before sending any jewelry. Our team will review the original order, item type, documentation, and your preferred new piece. If an upgrade path is available, we will explain the next steps, inspection requirements, estimated credit, timing, shipping instructions, and any costs that may apply.
- Do not ship jewelry to Diamond Studio unless support has provided written instructions.
- Keep the original grading report, appraisal, packaging, and purchase documentation where available.
- Upgrade credit, if offered, is based on review and does not automatically include settings, labor, shipping, duties, taxes, resizing, or customization costs.
Settings, Custom Work, And Final Sale Items
Ring settings and custom work may have different upgrade, return, or remounting limitations than loose diamonds. A setting that fits one diamond may not safely fit another shape, size, or measurement profile.
Because every upgrade request is item-specific, the written support response for your order controls the next steps.